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Read how Experian uses POPin to strategically transform its IT functions
This report focuses on Experian Consumer Services (ECS) and its use of the POPin crowd-solving platform and mobile app, which creates a micro social network around a particular issue for a limited period. The POPin platform allows leaders to solicit feedback from diffuse groups located in different places who, us-ing the platform, can join a focused online discussion forum to vote on shared priorities to solve problems via a ‘ground up’ approach.
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