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Lifetime Customer Value: Measuring Customer Service Performance
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"Lifetime Customer Value: Measuring Customer Service Performance"
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Don’t we all wish that customers came with a lifetime guarantee? They’d make their first purchase and be irrevocably smitten for life?

 

There is no one contact center KPI that can totally predict a given customer lifespan. Our latest post outlines KPIs and metrics to help determine and improve Lifetime Customer Value.


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