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Transforming a Services Business in the Cloud
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"Transforming a Services Business in the Cloud"

This white paper portrays the services transformation journey of a leading professional services organizations, Aspect Software.

From its early days as a hardware call center switching provider to becoming a leader in cloud-based inbound and outbound multi-channel communication has required many course corrections in strategy, business, operating and revenue models.

Offered Free by: NetSuite Inc.
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