This white paper examines how leading service providers succeeded despite overall market turbulence.
The Best-of-the-Best excel across five critical service performance dimensions: leadership, client relationships, human capital alignment, service execution, and finance and operations. The Best-of-the-Best recognition is significant because it measures PSOs not only on bottom line financial results such as profit margins but also on a breadth of leadership metrics to reveal exceptional, holistic performance.
It highlights results in each of the five Service Performance Pillars™ by comparing the Best-of-the-Best to all of the other organizations in the survey, and offers suggestions on how to improve organizational performance through the use of integrated front and back-office business applications.
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